Legal Notices for this website, booking terms and conditions.

BOOKING TERMS AND CONDITIONS

Your contract is with "SUN VILLAS FLORIDA DIRECT" ("S.V.F.D") a limited liability partnership registered in England, number OC300375 registered office is at Beverley House, 17 Beverley Road, Leamington Spa, Warwickshire CV32 6PH.

The contract is made under English Law and subject to the jurisdiction of the English Courts. Every attempt has been made to use clear and concise language in these terms and conditions, if any terminology has been used which is not fully understood, please feel free to contact us for clarification before you sign the booking form.

1. Booking
Bookings are valid after:
a.) The booking form has been completed and signed and received by S.V.F.D.
a.) The appropriate deposit has been paid and
b.) The booking has been confirmed in writing by S.V.F.D to the lead customer
The person, who signs the booking form certifies that he or she is authorised to agree the booking terms and conditions on behalf of all persons included on the booking form, including those substituted or added at a later date. The signatory must be a member of the party occupying the property and must be over 21 years of age.

2. Payment
A deposit of £100 per week per villa must accompany bookings, and this is non refundable. The balance must be paid at least ten weeks prior to the commencement of the holiday. If the booking is within ten weeks of departure payment in full is required at the time of booking. Due to the fee levied by credit card companies a 1.75% charge will be made on each payment using a credit card (e.g. Visa or MasterCard) No charge is made for payment by cheque or debit cards (e.g. Switch or Delta).

3. Cancellations
If you wish to cancel any part of the booking you should advise us immediately by telephone followed by confirmatory letter, which must be signed by the person who signed the booking form. All cancellations are subject to charges payable by you. These charges are shown below. Holiday Insurance is non-refundable.

Booking Cancelled Charge
More than 56 Days Notice Deposit Only
56 - 43 Days 30%
42 - 29 Days 50%
28 - 15 Days 75%
0 - 14 Days 100%

4. Security Breakage Deposit
In signing your booking form you agree:

a. To pay a security/breakage deposit of $250, on arrival in Florida. Our Agents will collect this from you ideally by credit card. The Security Deposit will be returned to you after the completion of the holiday less the cost of any damages (if applicable).
b. To pay the full cost of any breakage's, losses or damage to the property (the Homeowners Management Company will be sole arbitrators on cause of damage or loss)
c. To take good care of the property and leave it clean and in a tidy condition at the end of the holiday.
d. To report any damage or loss immediately after it is discovered to our agent in Florida.
e. To permit the Homeowner and or their agents reasonable access to the property to carry out any maintenance if necessary.
f. Not to sublet or share the property except with persons nominated on the booking form.

5. Check In and Check Out
The property is available after 4.00pm on the day of arrival and must be vacated by 11.00am on the day of departure.

6. Our Liability
We take care to ensure the accuracy of information printed in our brochure and we accept responsibility for ensuring that the holiday you book is supplied as described in our brochure.
We will not be liable where any failure to perform was due to an event which either ourselves or the supplier of the services in question could not have foreseen or avoided.

7. Holiday Changes by You
Should you need to change your holiday arrangements we will do our best to help. However, changes are subject to a £15 per person charge each time a change takes place. The exception to this is your holiday flights. Most airlines do not allow name changes after tickets have been issued. Where this is the case, flight charges are likely to be the full cost of the flight.

8. If We Change Your Holiday/Force Majeur
Most changes are minor. Occasionally such as in the unlikely event that your holiday property is withdrawn from our rental programme we do reserve the right to substitute another similar home. Very rarely, we may be obliged by "Force Majeur" to alter or terminate your holiday after commencement but before the scheduled end of your vacation. This is extremely unlikely but if this situation does occur, we regret that we will be unable to make any refunds, (unless we recover refunds from our suppliers) pay compensation or meet expenses you incur as a result.

"Force Majeur" means any event, which we could not foresee or avoid. Examples of such events include war, threats of war, civil commotion, industrial dispute, and natural disaster, weather conditions, government actions or other events outside our control.

9. Complaints Procedure
Should you be unhappy with any element of your holiday arrangements, you should notify us immediately so that we have the opportunity to investigate/rectify the problem. Should the problem be related to the accommodation in Florida, details should be passed immediately to our Florida Agents (full details will be supplied with your joining instructions). If you continue to be dissatisfied and wish to complain formally, this should be done in writing and sent to our trading address within seven days of the return date of the holiday. As long as the above conditions have been observed, the matter will be investigated and a reply will be sent to the customer within 4 weeks of the receipt of the complaint. If compensation is deemed to be appropriate by the company this will be limited only to the cost of the particular element of the holiday where the problem has arisen. Any compensation awarded will be limited to the cost after taking into consideration the time of occurrence/report, degree of disruption and the company's ability to resolve/avoid the problem.

10. Travel Insurance
Travel Insurance is essential and it is a condition of booking that you have comprehensive insurance cover comparable to that offered by S.V.F.D. Should you decide not to purchase our insurance you must obtain suitable alternative cover at the same time as booking your holiday. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

11. Flights
We act as retail agents for A.T.O.L. holders and if you reserve flights through S.V.F.D. the A.T.O.L. holders conditions of booking will apply.

Web site conditions of use.

WEB SITE COPYRIGHT
PROPRIETARY/CONFIDENTIAL Copyright (c) 2001 Sun Villas Florida Direct LLP - All rights reserved. These materials unless otherwise stated (including without limitation all articles, text, images, logos, compilation, and design) are Copyright (c) 2001 SUN VILLAS FLORIDA DIRECT LLP . All rights reserved. SUN VILLAS FLORIDA DIRECT LLP materials may be copied and distributed on a limited basis for non-commercial purposes only, provided that any material copied remains intact and that all copies include the following notice in a clearly visible position: "Copyright (c) 2001 SUN VILLAS FLORIDA DIRECT LLP . All rights reserved." These materials may not be copied or redistributed for commercial purposes or for compensation of any kind without prior written permission from SUN VILLAS FLORIDA DIRECT LLP If you have questions about these please contact us via e-mail to ContactUs@SunVillasFloridaDirect.com

PRIVACY POLICY
We are committed to keeping your details private and only collecting and using information in accordance with our Data Protection Act. We do not release Your details to third parties save as required by law. We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take reasonable steps to protect it, such as encrypting your card number. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

Your right to privacy is very important. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with better service. That's why we have put a policy in place to protect your personal information.

LINKS TO OTHER SITES
From time to time we may offer links to other sites where we consider they share our values and may be of interest to You. Given that they would be separate sites we are not responsible for their content, security or information collecting policies or availability. You should therefore visit the other site's privacy, terms and conditions and relevant disclaimers.

INFORMATION COLLECTED
We use your IP address to help diagnose problems with our server, and to administer our Web site. We use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site. In addition, our web servers track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

Our site's forms requires users to give us contact information (like their name and e-mail address), a unique member name, and demographic information (like their post code, age group). We use customer contact information from the form to send the user information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary and shared with other companies who may want to contact our visitors. Users may opt-out of the sharing of their information with other companies, as well as opt-out of receiving future mailings from us us by contacting us by e-mail.

Our online surveys ask visitors for contact information (like their e-mail address). We use contact data from our surveys to send the user information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary and shared with other companies who may want to contact our visitors. Users may opt-out of the sharing of their information with other companies, as well as opt-out of receiving future mailings from us by contacting us by e-mail.

We may run contests on our site in which we ask visitors for contact information (like their e-mail address). We use contact data from our contests to send users information about our company and promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary and shared with other companies who may want to contact our visitors. Users may opt-out of the sharing of their information with other companies, as well as opt-out of receiving future mailings from us us by contacting us by e-mail.

We will not disclose customer name, addresses, or account information to unaffiliated parties, other than:
where the customer requests or consents to disclosure
where we are legally required to do so (e.g. in response to a court or fraud investigation)
where we have agreed to provide information under negotiated contracts and where the customer has been informed about the possibility of sharing information for marketing or other similar purposes through a prior direct communication and the customer has been given the reasonable opportunity and time to decline.

SECURITY POLICY
For your benefit, we have made arrangements for all credit card transactions to be handled through a secure web server. This may be an overseas-sited server. Your credit card details are not held in a readable form on our web site which reduces the possibility of any unauthorised person learning Your details while they are being transmitted on the Internet.Every time You make an order from us You will need to insert Your credit card details because we do not store card details.

CONTACTING US
Sun Villas Florida Direct LLP believes that protecting each person's right to privacy is fundamental to the quality of customer relationships. If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: CONTACTUS@SUN VILLAS FLORIDA DIRECT.COM
Liability
Sun Villas Florida Direct LLP accept no liability for any content on this website.

GOVERNING LAW AND VENUE
This Agreement shall be interpreted, construed and governed by the laws England

We reserve the right to change these Terms and Conditions of Use, the Privacy Policy, prices, information and terms featured on this website without notice. These conditions set out the entire agreement between Sun Villas Florida Direct LLP and you relating to your use of this website.